Now that it has been confirmed that LG will no longer make smartphones, several questions may have surfaced on the minds of existing LG mobile users. What happens to your guarantee? Do They Repair Damaged Phones? Will your phone still receive software updates? In this article we try to answer most of these questions.
In case you haven’t heard the news, LG announced on April 5, 2021, that it was closing its loss-making smartphone business. The decision to close the business was made after much Dilly dallying and a final failure to sell the entire division to one seller. While LG will continue to sell smartphones until supplies last, there has been some initial confusion about how LG plans to meet its warranty and software update obligations.
In the official press release, LG simply said that it will “provide service support and software updates to customers of existing mobile products for a period of time that will vary by region.” This is a statement that would have raised more questions than answers.
In case you own an LG smartphone and are looking for answers, we hope you find this article useful. Since most of NextPit’s readers are from the US, UK, and India, we will focus on these three markets in this article.
Will LG continue to offer warranty and customer support for smartphones?
LG did not provide a clear answer to this question. However, the company claims it will “do its utmost” to provide after-sales services to its consumers. It is also important to note that LG is bound by local regulations in order to provide customer service for the products they sell. We can therefore assume that the LG Service Centers will continue to operate in the next few years.
Will LG provide spare parts and accessories?
LG has confirmed that it will ensure the seamless availability of replacement parts and spare parts such as batteries, chargers, power cables and headsets through its existing sales channels. LG customers can therefore expect the availability of spare parts according to the service life of the existing products. For newer smartphones such as the LG Wing and the LG G8S, this means that spare parts must be available for at least the next few years.
However, LG states that customers must contact the nearest service center to inquire about the availability of certain parts. They also state that the retention period for parts may vary by country. In fact, this means that the availability of parts is highly dependent on your location.
Will LG Phones Still Receive Software Updates?
Before we even talk about it, it should be noted that LG wasn’t really known for releasing timely software updates for its smartphones when they had a fully functional smartphone department. Many people are therefore (rightly) concerned about software updates for their devices.
LG’s official position is that operating system upgrades will be offered for “select models”. This includes an official upgrade to Android 11 and Android 12 for these models. We can assume that most of the company’s flagship and mid-range models will be updated to at least Android 12.
It remains to be seen whether the company will be able to introduce these in time. LG has also confirmed that it will do its best to offer security updates and small bug fix updates.
What happens to data stored in LG Health and LG Memo apps? Can you transfer data from them to other apps?
For LG Memo users, you can transfer memo data by selecting
divide -> Text and image -> Select the memo app you want to share it with.
The data transfer option is not available for the LG Health app.
Does the LG ThinQ app work to monitor and control home appliances?
Yes. The LG ThinQ app will continue to function normally and users can download, install and update the app from the Google Play Store or the iOS App Store. The LG ThinQ ecosystem is unaffected by LG’s decision to leave the smartphone business.
I have more questions about my LG device. Where do I look for answers?
LG has created an FAQ that tries to answer most of your questions. Here are the links for the US, UK, and India specific pages.
Please contact your local LG customer service for more information.