Apple blocks a customer from the $ 25,000 of apps and content they bought and doesn’t reveal why


Apple is no stranger to courtrooms, attorneys, legal proceedings, and everything else related to the US judicial system. The latest lawsuit was filed Tuesday in the U.S. District Court for the Northern District of California by an Apple user whose account was terminated. The plaintiff says Apple’s terms and conditions for its media services allow it to close an account simply on mere suspicion.

Apple was sued by a customer whose account was suspended for reasons unknown

In addition, the Apple Service Clause prevents a user whose account has been canceled from accessing media content purchased from Apple. The lawsuit states: “Apple’s illegal and incomprehensible clause as a forbidden de facto flat-rate compensation clause that is triggered when Apple suspects that its customers have violated its terms and conditions.” In the lawsuit filed by Matthew Price, seeking class action status, the plaintiff says he spent “$ 24,590.05 on purchased content consisting of related services, apps, and content, including in-app purchases , Programs and platform extensions. Access only via Apple ID. “

Apple’s decision to terminate Price’s account prevents him from accessing $ 25,000 worth of media content that he has already purchased from the tech company. The lawsuit describes Apple’s behavior as “unfair, unlawful, fraudulent and illegal” while alleging that Apple violated several California consumer regulations. The plaintiff wants a lawsuit to obtain a permanent injunction that would prevent Apple from engaging in his illegal behavior.

Price is also demanding a refund from Apple for the money he spent on media content, apps, and other purchases he was no longer allowed to access, for damages and legal fees. The judicial filing also included written complaints from others whose Apple accounts had been suspended. For example, one Apple user reported receiving a call from a woman working for Apple who called him to tell him that he had violated some regulations but didn’t know which ones.

As a result of this action, the Apple representative informed the gentleman that he would have to create a new Apple ID and purchase all of his apps from scratch. And if he wanted to know why his account was closed, he’d have to hire a lawyer. Another complaint was made publicly by an Apple user who the company accused of rejecting iTunes fees.

The customer denied the charges were being made and called Apple to decide that the best way to handle this was to close a long-standing account. We have included the court record in this story and encourage you to take the time to read some of the complaints from customers who have had their Apple accounts stolen. Reading this information, we found that when an account is closed, Apple not only prevents a user from accessing the properly paid apps and content, but also deprives the customer of unused funds stored in the user’s Apple account are.
Price also revealed in his filing that shortly before Apple canceled his account, he bought an iPad Pro to enhance content, which he spent nearly $ 25,000 on from Apple. After terminating his Apple ID, the plaintiff argued that the utility and value of his iPad Pro had decreased dramatically. And as the plaintiff points out in the lawsuit, Apple only has to suspect that it has violated the “Terms and Conditions” in order to seize its customers’ property.

In addition to demanding a refund from Apple for the apps and content purchased by the company, the plaintiff is demanding “punitive damages, costs, legal fees and any other relief the court deems appropriate”. As this litigation may affect a large number of Apple customers, we will be closely following the process.

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